A second year King’s College student from the UK named Saima Ahmad is getting noticed on the internet today. After she bought an 8-pack of KitKats, she has demanded that she get a lifetime supply for free. Why? Because the pack she bought was missing the wafers.
According to Yahoo News, she wrote a letter to Nestle with her demands.
She wrote, “The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.”
“The loss I have suffered is of monetary and emotional significance,” she continued.
Not only does she want a full refund, she says she “wouldn’t rule out taking this further” if Nestle doesn’t apologize and compesate her “adequately”.
She believes Nestle is in the wrong, referencing forum posts from other people with similar complaints against the company about missing the necessary crunch.
“Nestle has a huge following and I don’t think these mistakes are acceptable,” she says. “I’m trying my luck, if you don’t ask you don’t get.”